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Swimming Against the Current: Empowering Your Business During an Economic DownturnThe late-summer news that the U.S. had likely entered a recession didn’t come as a…
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Customer Service, Digital TransformationBuilding the Contact Center Automation Category: Replicant’s $78M Series BIt was January 24th in Winnipeg, Canada. The temperature was close to zero degrees Fahrenheit….
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ReplicantLooking Back, Sprinting Forward: Replicant’s 2020 Year in Review2020 was an extraordinary year in customer service. It was also an incredible year for…
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Replicant.ai raises $27M to modernize customer service with the world’s first autonomous contact center
Today we announced the closing of $27 million Series A financing, led by Norwest Venture…
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Contact Center, Conversational AI3 Ways Conversational AI Can Help Contact Centers Recover from COVID-19
The COVID-19 pandemic has tossed all industries, including contact centers and customer service, into a…
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Customer ServiceCustomer Service in the Time of CoronaHow to overcome unpredictable setbacks with elastic customer service Most of us have learned about…
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Voice AIWhat Makes a Great AI Conversation on the Phone?
A few weeks ago, I wrote a blog post about the making of a great…
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Voice AIWhat Makes a Great Conversation?
I have been working in the Customer Service industry for the past five years and…
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Contact Center, Voice AICall Center Automation: What Calls Should You Automate?Call centers have changed drastically, even over the last five years. As technology continues to…
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