Swimming Against the Current: Empowering Your Business During an Economic Downturn
The late-summer news that the U.S. had likely entered a recession didn’t come as a…
Customer Service, Digital TransformationBuilding the Contact Center Automation Category: Replicant’s $78M Series B
It was January 24th in Winnipeg, Canada. The temperature was close to zero degrees Fahrenheit….
ReplicantLooking Back, Sprinting Forward: Replicant’s 2020 Year in Review
2020 was an extraordinary year in customer service. It was also an incredible year for…
Replicant.ai raises $27M to modernize customer service with the world’s first autonomous contact center
Today we announced the closing of $27 million Series A financing, led by Norwest Venture…
Contact Center, Conversational AI3 Ways Conversational AI Can Help Contact Centers Recover from COVID-19
The COVID-19 pandemic has tossed all industries, including contact centers and customer service, into a…
Customer ServiceCustomer Service in the Time of Corona
How to overcome unpredictable setbacks with elastic customer service Most of us have learned about…
Voice AIWhat Makes a Great AI Conversation on the Phone?
A few weeks ago, I wrote a blog post about the making of a great…
Voice AIWhat Makes a Great Conversation?
I have been working in the Customer Service industry for the past five years and…
Contact Center, Voice AICall Center Automation: What Calls Should You Automate?
Call centers have changed drastically, even over the last five years. As technology continues to…