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Survey: The Effects of Bad Customer Service and How Brands Can Fix ItExecutive Summary Poor customer service is pervasive. The problem in contact centers is especially dire…
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ReplicantInfographic: Looking Back, Sprinting Forward – Replicant’s 2021 Forecast2020 changed customer service as we know it. We saw agents working from home for…
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Contact CenterPrepare your Call Center for COVID-19 RecoveryHow to overcome unpredictable setbacks with flexible customer service We learned very quickly that our…
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Replicant, Voice AIAI Voice Responders Support Call Centers During COVID-19Replicant’s AI Voice Responder enables call centers to quickly respond to increased customer calls without…
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Contact Center, Replicant, Voice AIAI Voice Responder Supports Call Centers Impacted by COVID-19Replicant’s AI Voice Responder enables call centers to quickly respond to increased customer calls without…
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Replicant, Voice AIGet Smart on Replicant VoiceWant to get smart on Replicant Voice? Take a look at our most frequently asked…
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Contact Center, Voice AI10 Ways Voice AI Empowers Contact Centers
Voice AI is transforming the contact center as we know it. The traditional customer service…
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Replicant, Voice AIMeet the “Thinking Machine”: Why We Chose Not to Personify AI at Replicant
Artificial Intelligence (AI) has been around for a while now. Al algorithms were brought to…
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Conversational AI, Customer ServiceConversational AI Brings New Experiences to Customer Service
The future of customer service is rapidly evolving. Customer Service has received more attention in…
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