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Case Studies, CX StrategyWe’ve Got You Covered: Insurance Providers Resolve More Calls With ReplicantFrom home to auto to life, insurance contact centers consistently rank as some of the…
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Replicant NewsReplicant Spotlight: Melissa Prince, Account Executive
Tell us about yourself! Where are you located and what was your path to joining…
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LLMs & ChatGPTChatGPT Cheat Sheet: 5 Things CX Leaders Should Know
ChatGPT has started a boom of Large Language Model (LLM) innovation. This new wave of…
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Replicant NewsReplicant Spotlight: Joe Berenz, Senior Manager, Digital Marketing
Tell us about yourself! Where are you located and what was your path to joining…
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Replicant NewsReplicant Spotlight: Carolina Manterola, Senior Engagement Manager
Tell us about yourself! Where are you located and what was your path to joining…
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Replicant NewsReplicant Spotlight: Asante Muhammad, Customer Success Manager
Tell us about yourself! Where are you located and what was your path to joining…
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Case StudiesECSI Saves $1.5M Automating Front Desk Calls With Replicant
Who is ECSI? ECSI is the leading provider of accounts receivable management for campus-based student…
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Case StudiesSix Companies Experiencing Profit Margin Miracles with Replicant
1. 35% Net Monthly Savings for OnProcess OnProcess provides a service that helps their customers…
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Case StudiesWhy OnProcess Went All-In On Automation
Why OnProcess Went All-In On Automation Contact Center Automation’s ability to transform customer service operations,…
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Contact Center Automation, Trends and ForecastsCall Center Automation Software in 2023
The new year is always a great time to pause and take stock of what…
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Artificial IntelligenceAI Contact Center: A Faster and Personalized Customer Experience
Technology has accelerated so quickly over the last several years that customers’ expectations have skyrocketed….
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Artificial IntelligenceWhat is Voice IVR and Does Your Call Center Need It?
Most call center agents and business owners have a good idea of what interactive voice…
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Artificial IntelligenceBoost Customer Service with AI Chatbot Software: Find Out How
Excellent customer support is part of the cost of doing business in today’s world. In…
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Artificial IntelligenceConversational AI For Customer Service: The Future
To be successful, businesses must constantly think ahead, predicting the future and making decisions based…
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CX StrategyReplicant: The Alternative to Call Center Outsourcing Solutions
For years, many organizations have tried call center outsourcing solutions to manage peak seasons, labor…
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CX StrategyConversational AI Bots Are So Much More Than Just Chatbots
When company owners and call center agents see the array of call center solutions and…
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Contact Center AutomationCall Center Automation: The Best Calls to Automate in Your Contact Center
If you’re ready to implement a call center automation solution, you may be wondering which…
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CX StrategySmart Call Center IVR: Refining a Long-Standing Problem
When it was developed, call center IVR (interactive voice response) changed the way call centers…
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Artificial IntelligenceImprove Customer Satisfaction with AI Customer Service
Customer expectations are incredibly high. Consumers are used to ordering products and services from their…
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CX Strategy, Trends and ForecastsWhat Are the Best Contact Center Solutions for 2023?
As another year comes to a close, companies are beginning to look forward to 2023….
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CX StrategyUnderstanding Virtual Agents and Their Role
Many technologies have been designed for contact centers, and each of them has a specific…
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Contact Center Automation, Trends and ForecastsThe Future of Contact Center Automation: Key Tools and Trends
The current trajectory of automation and artificial intelligence seems to indicate that there will continue…
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Believe the Hype: How Replicant is Positioned to be a Breakout Star in Customer Service
Gartner recently published its latest “Hype Cycle” for 2022 which identifies key areas driving technology…
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Contact Center Automation, CX StrategyThe Benefits of an Omnichannel Call Center
In the last three years, the world has been impacted by the pandemic, a labor…
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Contact Center Automation, Trends and ForecastsAutonomous Customer Service: The Future of Customer Care
In recent years, a vast number of processes in a variety of industries have been…
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Customer Service Call Center: 5 Tips to Improve CX
The number one way many businesses communicate with their customers is through their contact center….
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AI Chatbots: What Are They and How Do They Work?
Many people today are familiar with the concept of artificial intelligence (AI) as well as…
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AI Customer Support: How to Enrich Your Customer Experience
Years ago, if you asked customers what they thought of AI customer support, you would…
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Conversational AI vs Chatbots: What’s the Difference?
If you’re exploring technology and automation for your contact center, you may be curious about…
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Traditional vs. Remote Call Center: A Comparison
When you think of a traditional call center, the image that comes to mind is…
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How To Choose the Best AI Chatbot For Your Call Center
Consumers today are accustomed to looking for a “chat” button on any webpage they visit….
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Conversational AI Platform: What It Is and How It Works
The aftermath of the global pandemic of 2020-21 continues to affect just about every industry…
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Could an AI Call Center Totally Replace Live Agents?
Artificial intelligence is a hot topic in just about every industry today. One of the…
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Call Center IVR ExplainedIf you’ve ever called a business and interacted with a system that directs you to…
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Thinking About Call Center Outsourcing? Try This
The aftermath of the global pandemic of 2020 has resulted in a combination of increased…
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Automation & Accessibility: Providing Customer Service For AllThere’s little doubt that Contact Center Automation is a transformative resource that’s creating positive change in customer…
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Replicant’s Conversational AI PlatformFounded five years ago, Replicant has been faithful to its mission of “crafting great human-to-machine…
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Autonomous Customer Service – How This Technology Works
When business owners decide to implement AI in customer service, it’s important that they understand…
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Increase Call Capacity With Call Center Automation
When new business owners set up their customer service department, they often view it as…
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Back to School: Contact Center Automation 101
Now that fall is in the air, it’s officially back-to-school season! What a perfect opportunity…
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Cloud-Based Contact Center Solution Providers: A Comparison
Customer service centers have made leaps and bounds over the past several years in terms…
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Artificial Intelligence, CX StrategyHow an AI Call Center Can Outperform a Traditional Contact Center
When it comes to technology, every business wants to understand how it will approve processes,…
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How to Use Contact Center Automation to Scale Your Business
Having more of something – especially in the business world – is a double-edged sword….
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Artificial Intelligence, Trends and ForecastsAI, the Future of Work, and Replicant
Replicant co-founder and CEO Gadi Shamia recently joined the AI and the Future of Work podcast for…
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Replicant’s Call Center Workforce Optimization Explained
The idea of contact center optimization is often no longer a differentiator but, instead, has…
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Omnichannel Contact Center Solutions That Work
Imagine your customers ordering a product on your website and your company is able to…
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CX Strategy, Replicant News, Trends and ForecastsBenchmark Report: Contact Center Automation is Moving to the Mainstream
Contact center leaders are facing the hardest customer service climate in history. According to new…
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The Virtual Call Center Software Top Companies Use and Why
As the virtual call center becomes a reality for more and more companies, it’s understandable…
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CX Strategy, Replicant News, Trends and ForecastsCustomer Service Innovator Spotlight: Mike BowmanReplicant’s Innovator Spotlight Series This series is dedicated to customer service innovators and leaders that…
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What is Autonomous Customer Service?
While many industries are struggling with a tight labor market, customer service centers may have…
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Contact Center Automation Use CasesContact center automation is most useful for repetitive, predictable tasks. Tier One calls that are…
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Why a Cloud-Based Contact Center is Best
It’s easy to understand why more technologies have moved to the cloud. When it comes…
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Replicant NewsReplicant Named ‘Hot Vendor’ by Aragon ResearchThis month, Replicant was selected as one of four Hot Vendors in Conversational AI for…
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The US Is in a Recession: Here’s What Contact Centers Need to Know
Replicant’s free resources offer tips and strategies for a recession-proof customer service operation The American…
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Artificial Intelligence3 Ways Customer Service Automation Saves Money
Making decisions when it comes to technology can sometimes feel like a catch-22. Most organizations…
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CX StrategyThe Best Contact Center Solutions Explained
For something to be dubbed “the best,” a user’s expectations should not just be met….
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Artificial Intelligence, CX StrategyDoes Your Contact Center Use Conversational AI? It Should
The word “conversation” is defined as “a talk, especially an informal one, between two or…
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CX StrategyThe Best Call Center Outsourcing Solution Includes This
It’s no surprise that contact centers today are struggling. High and fluctuating call volumes, labor…
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CX StrategyCustomer Experience Automation – Why Companies Prefer TechnologyAutomation technology and live agents. It’s easy to see why this has historically been a…
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CX StrategyContact Center Outsourcing vs. Customer Experience Automation
Are you looking for a way to improve your customer interactions with your contact center?…
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CX StrategyCall Center Automation – Why Choose Replicant?
Outsourcing is one of the first solutions that come to mind when a company expands,…
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CX StrategyHow Call Center Automation Software Works
Call center technology has evolved over the years from a simple telephone interaction to a…
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Artificial Intelligence, CX StrategyThe Thinking Machine Contact Center Technology
We are in the era of artificial intelligence and machine learning. Just about every market…
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Trends and ForecastsContact Center Technology in 2022
The Contact Center Technology Businesses Need in 2022 Every company relies on a group of…
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CX Strategy, Replicant NewsCustomer Service Innovator Spotlight: Michelle Deese
Replicant’s Innovator Spotlight Series This series is dedicated to customer service innovators and leaders that…
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CX StrategyCall Center Solutions To Increase ROI
Increase ROI With Better Call Center Solutions As technology becomes more advanced, customers are quickly…
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CX StrategyWhich Call Center Software Do Businesses Use?
Which Call Center Software Should I Use? Selecting the right call center software can be…
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CX StrategyUsing Autonomous Customer Service Software 2022
The Autonomous Customer Service Software To Use in 2022 When the global pandemic of 2020…
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Contact Center AutomationHow Contact Center Automation Reduces Costs
Reducing Costs With Contact Center Automation Cost reduction is the overall goal of every organization…
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CX StrategyReplicant Wins #1 AI-Driven Solution at SIIA CODiE Awards
Replicant Receives SIIA CODiE Award for Best Artificial Intelligence Driven Technology Solution This week, the…
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CX StrategyThe Conversational AI Platform for Businesses
The Conversational AI Platform Your Business Needs When businesses are looking to elevate their customer…
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CX Strategy2022 Advanced Call Center Technology Includes AI
Advanced Call Center Technology Includes AI in 2022 Technology has been part of call centers…
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CX Strategy, Replicant NewsCustomer Service Innovator Spotlight: Tom Dietrich
Replicant’s Innovator Spotlight Series This series is dedicated to customer service innovators and leaders that…
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CX StrategyWebinar Recap: Because Overcomes Agent Staffing Woes With Replicant
Overcome Agent Staffing Woes with Omnichannel Contact Center Automation Recently, we were fortunate to be…
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CX StrategyHow to Enhance Your Call Center Experience
How Technology Enhances the Call Center Experience It’s more important than ever for businesses to…
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CX StrategyWhy Use Customer Service Automation Software?
Why Businesses Use Customer Service Automation Software With hiring challenges and unpredictable call volumes on…
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CX StrategyWhat Is a BPO Call Center? Learn More Now
What is a BPO Call Center? For years companies that required additional customer service support…
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CX StrategyThe Cloud-Based Contact Center Explained
What is a Cloud-Based Contact Center? A cloud-based contact center can handle all inbound and…
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CX StrategyLook for this in an Enterprise Call Center
Important Things to Look for In An Enterprise Call Center An enterprise call center is…
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CX StrategyReplicant Announces Expanded Support Across Messaging and Digital Channels
Automate Every Channel in Any Language Early on in our company history, Replicant made the…
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CX StrategyThe Best Contact Center Outsourcing Solution
Why The Best Contact Center Outsourcing Solution is AI When companies consider a contact center…
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CX StrategyThe Call Center Technology Top Call Centers Use
Call Center Technology Top Call Centers Use Includes AI Call center technology at its essence…
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CX StrategyCustomer Service Innovator Spotlight: Vanessa Hardy-Bowen
Replicant’s Innovator Spotlight Series This series is dedicated to customer service innovators and leaders that…
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CX StrategyA New Era of Customer Service
Contact Center Automation: The Preferred Path Forward The last two years have made a lot…
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CX Strategy3 Things Top Call Center Outsourcing Companies Have | Replicant
Top Call Center Outsourcing Companies Have These 3 Things Businesses in the United States have…
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CX StrategyUS Based Call Center vs. Conversational AI
Comparison: US Based Call Center vs. Conversational AI Serving the needs of customers who call…
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CX StrategyCustomer Service Innovator Spotlight: Hannah Day
Replicant’s Innovator Spotlight Series This series is dedicated to customer service innovators and leaders that…
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CX StrategyDoes Contact Center AI Really Work?AI Customer Support – Does Contact Center AI Really Work? Contact center AI is just…
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CX StrategyIVR Pricing and Conversational AI Comparison
IVR Pricing: How Its Value Stacks Up Against Conversational AI They say “you get what…
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CX StrategyCustomer Experience Automation & Conversational AI
Why Customer Experience Automation Should Include Conversational AI Today’s customer experience automation should always include…
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CX StrategyCall Center Outsourcing Services: BPO vs. Conversational AI
Call Center Outsourcing Services: BPO vs. Conversational AI Every year, artificial intelligence (AI) technology becomes…
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CX StrategyCall Center Outsourcing Companies: Why to Choose Replicant over BPOs
Call Center Outsourcing Companies: Why to Choose Replicant over BPOs At first glance, business process…
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CX StrategyWhat is a Contact Center vs a Call Center?
What is a Contact Center vs. a Call Center? Successful contact center management or call…
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CX StrategyContact Center Automation Trends in 2022
Contact Center Automation Trends in 2022 Contact centers are constantly evolving, and with new technology…
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CX StrategyHow to Boost Customer Service in a Call Center
How to Boost Customer Service in a Call Center with the Thinking Machine As customer…
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CX StrategyCall Center Customer Service Outsourcing Defined
Call Center Outsourcing Defined As the labor shortages continue throughout the business world, call center…
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CX StrategyChoosing the Best Customer Service Outsourcing in 2022
Choosing the Best Customer Service Outsourcing in 2022 As businesses dive deeper into 2022, many…
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CX Strategy, Trends and ForecastsThe Great Resignation – Remote Call Center Solutions in 2022
Remote Call Center Solutions in 2022 As workers around the country re-evaluate what their work…
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Artificial IntelligenceIVR Made Customer Service Efficient – Machine Learning Is Next Level
How Interactive Voice Response Makes Customer Service More Efficient Interactive voice response (IVR) is a…
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Artificial Intelligence, Trends and ForecastsA Digital Assistant is the Future of Customer Service
How a Digital Assistant Can Change The Future of Customer Service Digital assistants are changing…
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Replicant NewsCustomer Service Innovators 2022: 50 Leaders Transforming Contact Centers
Our annual list of bold leaders and innovators taking charge and reinventing how contact centers…
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Artificial Intelligence, CX StrategyCall Center Outsourcing or Conversational AI?
How AI Conversations Enhance Call Center Customer Service As businesses look for call center outsourcing…
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Artificial Intelligence, CX StrategyThe Best Customer Service AI Solution
The Best Customer Service AI Artificial intelligence (AI) and interactive voice response (IVR) is changing…
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CX Strategy, Trends and ForecastsThe Thinking Machine and the Future of Customer Service
The Thinking Machine and the Future of Customer Service When most people consider the future…
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Artificial Intelligence, CX StrategyInnovative Customer Service & Conversational AI
Innovative Customer Service: How to Leverage Conversational AI Innovative customer service is what sets businesses…
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Artificial Intelligence, CX StrategyConversational AI vs. Call Center Outsourcing
Five Ways Conversational AI is Better Than Call Center Outsourcing Utilizing the power of conversational…
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Artificial IntelligenceEfficient Call Center Outsourcing Is In AI
The Most Efficient Call Center Outsourcing Lies In AI The most efficient call center outsourcing…
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Artificial Intelligence, Trends and ForecastsThe Future of Customer Service Lies In AI
The Future of Customer Service Is In AI. Are You Keeping Up? The future of…
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Artificial IntelligenceTop 8 Learnings After Years of Conversation Design
Written by Benjamin Gleitzman, Chief Technical Officer and Co-Founder at Replicant Conversational AI remains a nascent…
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CX StrategyLearn the Different Types of Virtual Agents by Replicant.AI
What are the different types of virtual agents? There are four different types of virtual…
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Artificial Intelligence, Replicant NewsConversational AI is No Longer a Black BoxWritten by Benjamin Gleitzman, Chief Technical Officer and Co-Founder at Replicant We all want to…
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Artificial IntelligenceThe Difference Between Conversational AI and Chatbots
How Conversational AI Compares to Chatbots Conversational AI and chatbots are different. As call centers…
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CX StrategyWhich Type of Contact Center Fits Your Business Best?
What are the Different Types of Contact Centers? Contact centers can look very simple to…
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CX StrategyHow Business Process Outsourcing Helps Businesses Grow
How Can Business Process Outsourcing Help My Business? In today’s world, competition in just about…
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CX StrategyTypes of BPO To Help Boost Your Business Productivity
Types of Business Process Outsourcing Business process outsourcing (BPO) is the subcontracting of inbound and…
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Artificial Intelligence, CX StrategyCall Center and CRM Integration Using AI Solutions
Call Center and CRM Integration Customer relationship management (CRM) is the process by which a…
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The Replicant 2021 Contact Center Survey
Written by Peter Isaacson, Chief Marketing Officer at Replicant The Effects of Bad Customer Service…
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CX Strategy, Trends and ForecastsAre Contact Center Leaders Asking The Wrong Questions?
Written by Peter Isaacson, Chief Marketing Officer at Replicant The Covid-19 pandemic. Unpredictable weather catastrophes….
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CX StrategyChatbots vs. Virtual Agents: Customer Service Tools That Are Disrupting the IndustryArtificial Intelligence’s (AI) ability to give machines human-like qualities continues to be a transformative technology…
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Contact Center AutomationThe New World in Contact Centers: Are Virtual Agents Better than Human Agents?The contact center industry is seemingly changing overnight. From artificial intelligence to natural language processing,…
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Replicant NewsReplicant Launches with $7 Million in New Funding and Adds Veteran CEO
Talkdesk’s former COO joins Replicant to lead the customer service industry into the age of…
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Contact Center AutomationWho’s Answering Your Customer Service Calls?
Customer service call centers comprise a significant portion of the U.S.’s economy, with four million…
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Artificial IntelligenceDeep Learning vs Machine Learning: What’s the Difference?
Artificial intelligence (AI) is a vast, complicated field. We know, we work with AI every…
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Artificial IntelligenceNatural Language Processing and the Future of Voice in Technology
Computers are amazing when it comes to compiling and analyzing structured data, such as math…
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Contact Center Automation4 Ways to Liven up your IVR to Serve your Customers Better
How critical is customer engagement? Well, these days it’s a pivotal strategic approach in the…
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Contact Center AutomationGuide to Scaling Your Call Centre Business Model
When your company is just beginning, it is difficult to imagine that you will have…
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Complex Customer Service Issue? Humans Are Standing By
Over the last several years, the customer service industry has experienced monumental change. From the…
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Artificial IntelligenceThe Impact of Machine Learning on Call Centres
Machine learning has experienced exponential growth in the last few years. The International Data Corporation…
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Best Customer Service Practices – 10 Customer Service Tips you Need to Try
By Melissa Rosen The best companies do not just have customers, they have fans. My…
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CSAT: The Ultimate Guide to Customer Satisfaction
Currently, there has been a transition from customer service that was handled by operators to…
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