How the Great Resignation is Impacting Contact Centers in 10 Data Points
The Great Resignation has upended the entire customer service world.
Traditional Workforce Management (WFM) strategies are falling short, agents are becoming scarce, and call volumes continue to spike unpredictably in every industry.
Statistics show that the mass exodus of employees is not just a growing trend, but one that is forcing contact centers to change how they support both their employees and their customers.
Here’s the data behind the departures in 10 statistics: