Overview 
Integrations 
Safety & Security 
Conversation Intelligence 
Conversation Automation 
Insurance 
Healthcare 
Consumer Services 
Hospitality & Travel 
Retail 
Transportation 
Financial Services 
Appointments & Scheduling 
Frequently Asked Questions 
Outbound Calling Reminders 
Account & Order Management 
Authentication 
Billing & Payments 
Call Routing 
Interactive Demo 
Pricing 
Money Back Guarantee 
ROI Calculator 
Talk to Sales 
Dialed In Podcast 
Blog 
Guides & Reports 
Events & Webinars 
Case Studies 
Newsletter 
About 
Careers 
Blog
-
Artificial Intelligence, CX StrategyTop 50 CX Innovators of 20242023 was a watershed year in customer service. On the heels of ChatGPT’s release, AI…
read more -
CX Strategy, Trends and Forecasts52 Contact Centers in 52 Weeks: Lessons From an Implementation MarathonSometime in the mid-2000s, Mike Milburn was in Gwinner, North Dakota. Then an implementation lead…
read more -
CX Strategy, Trends and ForecastsFive Takeaways From a Decade of Contact Center Change
Ten years ago, contact centers looked very different than they do today. Remote work was…
read more -
Replicant NewsReplicant Spotlight: Raj Pandya, Sr. Software Engineer
Tell us about yourself! Where are you located and what was your path to joining…
read more -
LLMs & ChatGPT, Replicant NewsReplicant Unveils 2.0 Platform Powered by GenAI, Offering Near-Human Experience That Resolves More Customer Issues
Contact centers can fully resolve more customer calls with automation, reduce deployment times to just…
read more -
CX Strategy, Replicant NewsReplicant Roadside Assistance: Driving Member Satisfaction With Automation
Roughly 4 out of 5 drivers have some sort of Emergency Roadside Service (ERS) policy. …
read more -
CX StrategyDialed In: Beyond the ChatGPT Hype With Brad Lightcap
In the latest episode of Dialed In, Brad Lightcap, COO of OpenAI, joined Gadi Shamia…
read more -
CX Strategy, Replicant News, Trends and ForecastsCustomer Service Innovator Spotlight: Namecca Parker
Replicant’s Innovator Spotlight Series This series is dedicated to customer service innovators and leaders that…
read more -
CX StrategyDialed In: AI and Hospitality With Hannah Day
In the latest episode of Dialed In, Gadi Shamia was joined by Hannah Day, Director…
read more -
CX StrategyDialed In: The Impact of Generative AI With Kevin McLaughlin
In this episode of Dialed In, Gadi Shamia, CEO and co-founder of Replicant was joined…
read more -
CX StrategyDialed In: Navigating the Road to Customer Service Excellence With AAA
The Auto Club Group is an integral part of the American Automobile Association (AAA) Federation,…
read more -
CX StrategyDialed In: How Airbnb is Leveraging Human-AI Collaboration
At its core, Airbnb’s business model is built on trust and collaboration between guests and…
read more
