Replicant for

Consumer Services

From payment collection to appointment scheduling, common consumer requests should be resolved with automation.

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The fastest
way to serve consumers

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Use cases

Common consumer service requests we automate

Customer authentication
Caller routing
New customer screening
Appointment scheduling
Outbound reminders
Account management

Features

Provide five-star service to all your consumers

Improve your routing and increase your sales

Increase conversion rates for your sales programs and free up your sales agents by authenticating and routing existing customers to Service and new customers to Sales the first time around.

Don’t get overwhelmed by the busy season

Our automation can quickly screen new customers by asking them questions based on your business logic. For leads who match your customer profile, the Thinking Machine will automate the scheduling of the appointment.

Offer proactive and personal service

Build loyalty with stand-out experiences driven by outbound status updates and personalized in-context support informed by service history.

Improve your routing and increase your sales

Increase conversion rates for your sales programs and free up your sales agents by authenticating and routing existing customers to Service and new customers to Sales the first time around.

Don’t get overwhelmed by the busy season

Offer proactive and personal service

Build loyalty with stand-out experiences driven by outbound status updates and personalized in-context support informed by service history.

Replicant customer stats

70%

Reduction in hold time
50%

Reduced AHT
50%

Reduction in escalations
2x

Call center capacity

Replicant was able to meet or exceed our goals across all major metrics but more importantly, our partner restaurants preferred the AI solution. During our initial pilot we spoke with numerous merchants who explained they preferred speaking with the Thinking Machine since the kitchen is often noisy and the robot is clear.