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Turn On the Lights in Your Contact Center

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Gain AI-powered insights into every customer interaction.

Traditional methods of call analysis are slow, manual and incomplete. With Conversation Intelligence, you gain a holistic view of your contact center with AI-powered insights into 100% of customer interactions so you can coach agents and identify automation opportunities.

In this demo you will see how Conversation Intelligence can:

Determine disposition and draft a summary for every call
Score agent performance with the scorecard your QA team uses
Identify call trends and customer pain points in near real-time
Pinpoint coaching opportunities for agents and supervisors

Trusted by

"We’ve explored sentiment analysis and similar tools in the past, but they fell short because they only interpreted static transcripts. What makes this different is the real-time conversation intelligence—it doesn’t just capture the words, it understands the context and nuances of the conversation."

Cindy Gambosh
Director of Workforce Automation