Unleash the Power of ChatGPT & LLMs In Your Contact Center
LLMs are delivering 90% resolution rates in contact centers
LLMs specifically configured to delight customers
1-Turn Problem Capture
The Thinking Machine can accurately capture several issues in a single turn of the conversation to increase completion rates.
The Thinking Machine is fully aware of nuanced and complex differences in callers' varied answers, and can determine the meaning of each without additional training.
Dynamic Conversation Repair
The Thinking Machine seamlessly repairs the conversation when callers change their minds or make corrections.
Few Shot Learning
The Thinking Machine can learn new intents from just a few examples, without requiring the curation of tens of phrases per intent to optimize the model.
Dialogue Policy Control
Through our Dialogue Policy, a coded set of rules that govern what the LLM can say and do on our platform, we prevent inappropriate or offensive responses.
If the customer gets disconnected, the Thinking Machine automatically calls your customer back and picks up where they left off.