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Replicant for

Business Services

From account updates to making a payment, resolve common customer requests with automation.
Serving businesses, faster than ever

Common business service requests we automate

  • Customer authentication
  • Caller routing
  • New customer screening
  • Appointment scheduling
  • Outbound reminders
  • Account management

Drive performance and efficiency with AI

Improve your routing and increase your sales

Increase conversion rates for your sales programs and free up your sales agents by authenticating and routing existing customers to Service and new customers to Sales the first time around.

Don’t get overwhelmed by the busy season

Our automation can quickly screen new customers by asking them questions based on your business logic. For leads who match your customer profile, the Thinking Machine will automate the scheduling of the appointment.

Offer proactive and personal service

Build loyalty with stand-out experiences driven by outbound status updates and personalized in-context support informed by service history.

Improve your routing and increase your sales

Increase conversion rates for your sales programs and free up your sales agents by authenticating and routing existing customers to Service and new customers to Sales the first time around.

Don’t get overwhelmed by the busy season

Our automation can quickly screen new customers by asking them questions based on your business logic. For leads who match your customer profile, the Thinking Machine will automate the scheduling of the appointment.

Offer proactive and personal service

Build loyalty with stand-out experiences driven by outbound status updates and personalized in-context support informed by service history.

Replicant customer stats

  • 70%
    Reduction in hold time
  • 50%
    Reduced AHT
  • 50%
    Reduction in escalations
  • 2x
    Call center capacity
With Replicant we were able to free up 40 agents. As a result, we have more capacity and are able to win more business while also promoting our employees and mitigating attrition.
Mark Oldani
COO at OnProcess
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