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Replicant for
Travel and hospitality
From confirmation details to changing a flight, resolve traveler requests with automation.
Use cases
Some travel and hospitality needs we automate
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Traveler authentication & routing -
Bookings & confirmations -
Cancellations & reschedules -
Traveler FAQs -
Refunds -
Modifications & upgrades
Traveler authentication & routing 
Bookings & confirmations 
Cancellations & reschedules 
Traveler FAQs 
Refunds 
Modifications & upgrades
Features
A first-class experience for every traveler
Elastically scale with traveler demand
From summer travel season to the holiday rush, dynamically adjust your customer service capacity in real-time without hiring new agents.
Around-the-clock service
Travel and hospitality never sleeps. Support travelers with always-on service that doesn’t require staffing across time zones.
Intelligently escalate to an available agent
When travel plans are disrupted emotions can run high. Connect high-importance requests to an agent instantly with seamless escalations.
Replicant Customer stats
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70%Reduction in hold time
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50%Reduced AHT
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50%Reduction in escalations
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2xCall center capacity
We chose to work with Replicant because it’s not just about getting our guests to their destination; but about the value we’re providing them.
Director of Guest Care & Contact Centers
At Top 5 Domestic Airline
At Top 5 Domestic Airline
