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CONVERSATION INTELLIGENCE
QA for the AI age
Conversation Intelligence delivers AI-powered insights from every customer conversation, enabling contact centers to improve CX, enhance business processes, and up-level their agents.
Feature
Get the bigger picture with audio-first insights
Go beyond traditional transcript-based analysis which misses key nuances. With multi-modal LLMs, our platform captures the subtleties of tone, hold times, and accents to provide a deeper understanding of every conversation.
FEATURE
Generate complete call summaries
Capture the full context of each conversation with accurate, unbiased summaries on every call, including disposition, sentiment, improvement areas, and more.
Feature
Create customized scorecards
Align performance evaluations with your business goals by uploading your scorecard. Let our models assess agent performance using the competencies that matter to you.
FEATURE
Proactively address issues
Leverage glanceable dashboards and actionable, AI-driven recommendations to help you understand critical patterns and take immediate action.
Feature
Power your knowledge base
Automatically identify how your agents answer common questions and redeploy the best responses to build a dynamic, evergreen knowledge base.
FEATURE
Map out your automation strategy
Uncover repetitive tasks that can be automated by AI agents, so your human agents can focus on more complex work.
