The AI event for contact center leaders moving fast and proving ROI
October 21-22, 2025 | Miami, FL
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past attendees
What is Resolve?
AI pilots are everywhere. Real ROI is rare. Resolve is where contact center leaders share how they’ve turned AI into real results. Over two days, you’ll have access to:
25+ expert speakers sharing AI insights you won't hear anywhere else
100+ industry leaders driving change in contact centers just like yours
15+ deep-dive sessions packed with actionable insights and strategies
Exclusive demos of AI-powered customer service innovations
Who should attend?
VPs and Directors of contact centers looking to optimize CX and reduce costs
Operations and Digital leaders focused on AI-driven automation
Customer experience executives eager to future-proof their strategy
Trusted voices. Proven impact.
While we finalize our 2025 lineup, explore some of the visionary leaders who’ve taken the stage at Resolve in years past.
Brad Lightcap
COO
Sangeetha Rai
Vice President, Customer Success
Eric Buesing
Partner
Oneishia Heard
Operations Site Director
Andrew Lo Ah Kee
CEO, Commerce
Josh Wolff
Senior Director, Consumer Support Operations
Harry Moseley
Former CIO
Emil Michael
Former Chief Business Officer
Kim Scott
Book Author
Agenda
More sessions and details will be added in the coming weeks
Monday, October 20
6:00pm - 10:00pm
Customer Appreciation Night*
*Replicant customer event by invite only
Tuesday, October 21
8:00am - 9:00am
Breakfast and Registration
9:00am - 12:00pm
General Session
12:00pm - 1:00pm
Lunch
1:00pm - 4:00pm
Interactive Breakout Sessions and Workshops
4:00pm - 5:00pm
General Session
6:00pm - 10:00pm
Replicant Welcome Party
Wednesday, October 22
8:00am - 9:00am
Breakfast
9:00am - 10:00pm
General Session
10:00am - 12:00pm
Interactive Breakout Sessions and Workshops
12:00pm - 1:00pm
Lunch
1:00pm - 3:00pm
General Session
3:00pm
End
See what makes Resolve unmissable
Join us in the
heart of Miami
Resolve 2025 takes place at the stunning EAST Miami Hotel, located in the vibrant Brickell district. Expect breathtaking views, world-class hospitality, and premium networking opportunities—all in a city that moves as fast as AI innovation.
Why attend?
Network with the best. Connect with top contact center innovators in an intimate, executive-only setting.
See AI in action. Learn from real-world
case studies and proven strategies that deliver results.
Stay ahead of the curve. Get an exclusive first-look at the most advanced AI solutions shaping the future of customer service.
Experience Miami in style. Enjoy the award-winning EAST Miami Hotel and premier networking experiences.
We can’t wait
to see you at Resolve in Miami
Register Now