• Live Webinar

How Automation Can Solve the Call Center Agent Hiring Riddle

  • Wednesday, January 25 at 9am PT / 12pm ET
  • Learn how OnProcess was able to overcome workforce management challenges by implementing contact center automation and saw costs drop and revenue grow.

Do high call abandonment rates, insufficient staffing, and ballooning workforce management costs sound familiar? These were just some of the challenges OnProcess was facing before they implemented contact center automation.

Join our upcoming webinar to hear from Andy Bailey, OnProcess CMO, as he shares how automating repetitive call drivers helped not only save on operating costs but also grow their revenue. During the webinar, we’ll cover:

  • Contact center friction including staffing, workforce management and attrition
  • Exploring contact center automation and low-hanging fruit
  • The tangible impact of automation and key results

“With Replicant we were able to free up 40 agents. As a result, we have more capacity and are able to win more business while also promoting our employees and mitigating attrition.” – Mark Oldani, COO at OnProcess

Can’t attend the live webinar? No problem. Sign up anyway and we’ll be sure to send you the recording. 

Speakers

Kevin Geck Principal Solutions Manager
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