- Live Webinar
Masterclass: Introducing AI in Your Contact Center
- Thursday, December 14th at 4:30pm to 5:30pm EST
- Learn practical ways to plan, execute, and lead AI adoption within your contact center.
Join Us On December 14th at 4:30pm to 5:30pm EST
With its ability to fully resolve calls, eliminate wait times, and increase hiring efficiency, it’s no surprise that 80% of organizations anticipate an increase in AI investments next year.
Still, AI can be a daunting undertaking for any contact center leader, especially when their organization’s readiness isn’t quite clear.
This masterclass will give you the tools you need to:
- Communicate the value of AI. Gain a clear understanding of how AI achieves key contact center outcomes with real-world examples.
- Assess your AI Readiness. Learn an AI framework designed specifically to highlight key focus areas for your contact center.
- Become a change-maker. Understand the qualities you’ll need for cross-functional AI leadership in your role.
- Create Your AI Roadmap. Get actionable guidance on how to drive AI adoption that aligns with your contact center’s unique needs.
- Activate Your AI Strategy. Turn readiness into a dynamic AI plan, drive team enthusiasm, and integrate AI seamlessly for immediate and long-term impact.
Attendees of this Masterclass will come away with practical ways to plan, execute, and lead AI adoption within your contact center.
The session will wrap with an expert-led forum for you to ask any of your burning AI questions and all attendees will receive additional resources for assessing their readiness and creating a roadmap.