2024 Contact Center Benchmark Report

What’s really going on in your contact center?

Contact centers, traditionally viewed as cost centers, are now at the forefront of delivering enhanced customer experiences and operational efficiencies. 

In this benchmark report, we analyze the metrics that define a contact center in 2024 and uncover the trends shaping the AI-powered experiences of tomorrow.

The report is based on extensive real-world data on call volumes, durations, and request types across industries, providing a comprehensive view of current benchmarks and emerging opportunities.

The findings not only highlight the current state of contact center operations but also provide actionable recommendations on how businesses can leverage AI to meet the evolving expectations of their customers. 

From reducing agent handle times to enhancing security protocols, the strategies outlined are designed to help organizations achieve significant gains in both customer satisfaction and operational efficiency. 

Download the report to build a clear, high-performing approach based on real data:

• Discover the call flows that hold the most AI value and lowest risk
• Align stakeholders on predictable CX and operational goals
• Deliver maximum savings to the contact center