We didn't want a vendor. We wanted a partner who was evolving with the tech and with us. You guys [Replicant] aren't just doing the out-of-the-box approach. You're very much attuned to what we're up against.

With Replicant, we’ve unlocked a new level of visibility into what drives calls to our contact center. The platform’s insights have empowered us to identify patterns, improve processes, and implement AI automation where it matters most.

Replicant was able to meet or exceed our goals across all major metrics, but more importantly, our partner restaurants preferred the AI solution. During our initial pilot we spoke with numerous merchants who explained they preferred speaking with the AI agent since the kitchen is often noisy and the robot is clear.