Blog | Replicant

How Does a Voice AI Agent Get a Name, a Phone Number and an Address Right?

One misheard letter on a phone line posts a payment to the wrong place. This post shows how Replicant AI agents collect, read back and confirm high-stakes details before they act.

How Does a Voice AI Agent Get a Name, a Phone Number and an Address Right?

Why most AI agents fail the quality test, and how to pass it

Containment Is Table Stakes. Here Is What CX Leaders Actually Ask For

Automatic labelling is only as good as the ground truth people have manually labelled

Why We Take Routing Decisions Away from the Model

The New Replicant App is Live: One Place for Every Conversation

Callers Hang Up on Silence. Here’s How Our AI Agents Fill It.

Personalized Conversation Topics and Reasons

Why Resolution Matters More Than Deflection: Lessons in AI and Empathy from CCW Nashville

‍The Resolution Gap: What Customers Want vs. What Vendors Measure

The Next Era of Voice AI

Replicate your best agents. Transform every call.

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