The most proven platform for agentic customer service
Replicant’s proprietary agentic architecture combines the intelligence of LLMs with code-based guardrails to maximize accuracy, eliminate hallucinations, and deliver exceptional customer experiences across voice, chat and SMS.
8 years of experience
building enterprise-grade AI.
100s of deployments
across every major industry.
100M+ conversations
and 1B+ agent minutes automated.
How it works
Replicant’s platform dynamically creates AI agents modeled after your top performers
Learn
Analyze human conversations and identify top automation opportunities
Replicate
Build AI agents with your business logic, knowledge, workflows, and guardrails
Test
Simulate conversations and stress test for quality and compliance
Deploy
Launch reliably with A/B tests and seamless escalations
Improve
Monitor, score, and optimize to continuously increase impact
Learn
Analyze human conversations and identify top automation opportunities
Replicate
Build AI agents with your business logic, knowledge, workflows, and guardrails
Test
Simulate conversations and stress test for quality and compliance
Deploy
Launch reliably with A/B tests and seamless escalations
Improve
Monitor, score, and optimize to continuously increase impact
We have resolved over 125k calls, we’ve lowered our agent attrition rate by half and over 90% of customers have given a favorable rating.
Brian Mikell | Director of Customer Engagement | Love’s Travel
Enterprise-grade conversational AI
Accurate
Our architecture combines LLMs with deterministic guardrails to power empathetic AI agents that stay on-script, don’t hallucinate, and follow business processes 100% of the time.
Deterministic, code-based guardrails
Business rules and security policies are codified outside of LLM prompts to guarantee 100% adherence.
Model orchestration
Coordination of multiple-models across speech recognition, text-to-speech, and reasoning models provides a ‘best-of-breed’ experience for every conversation.
Supervisory agents
Multi-agent architecture audits every conversation turn in real-time for brand compliance, hallucinations, and policy violations.
Reliable
Our platform has built in redundancy at every part of the stack, with zero single-point-of-failure and >99.95% uptime.
AI model redundancy
Vendor-agnostic platform protects against downtime and excess latency.
In-house telephony
Proprietary telephony stack, combined with third-party back-ups, guarantee that every call is answered and no call is dropped.
Multi-region, multi-vendor infrastructure
Workloads are distributed across multiple geographic regions and cloud providers, with automated fail-over to guarantee 99.95% uptime.
Secure
Replicant enforces comprehensive controls to support enterprise deployment of LLMs for mission-critical applications.
Certified compliance
Replicant is certified for SOC 2 Type II, HIPAA, PCI DSS, GDPR, and CCPA, confirming readiness for every use case.
Our security practices
Transparent
Replicant captures and analyzes 100% of conversations across channels and agents for full traceability and auditability.
Generative AI scoring of every conversation
Monitor every conversation, agent, and customer to assess policy adherence, customer satisfaction, and customer effort. Then explore results conversationally through AI-powered insights.
Robust analytics
Customizable dashboards track your most important performance metrics and KPIs.
Talk to your data
Analyze any call or subset of calls with a Chat-GPT like experience embedded into the platform.
See how it works
Fast to implement, easy to maintain
Replicant captures and analyzes 100% of conversations across channels and agents for full traceability and auditability.
Robust integrations
Rapidly connect to existing systems, 100s of pre-built connectors, and integration patterns across CCaaS, CRM, ticketing systems, and systems of record.
Delivery expertise
Replicant embeds seasoned conversational AI experts into your team - professionals who’ve delivered hundreds of successful enterprise deployments.
No-code self-service development
Build and edit AI agents with natural-language instructions, and test agents against synthetic customer data to optimize performance.
Learn more
Connect with a product expert to see Replicant’s platform in action and learn how it could be deployed at your organization.
