Resolving over 125k calls without agent intervention
Brian Mikell
Director of Customer Engagement & Contact Center Operations
50%
reduction in agent attrition
90%
of customers give the Replicant AI agent a positive CSAT
Achieving a 50%
call resolution rate
Stetson Wood
Former Director of Engineering and Communications
4.6/5
CSAT score
50%
of payment-related calls resolved without a live agent
Answering 20% more calls
with AI-driven automation
Kim Wyszynski
Director of Contact Center
20%
increase in agent capacity
20%
lower abandonment rate
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