ABOUT US

Pioneers in Conversational AI

Enabling contact centers to deliver exceptional customer service with AI since 2017.

Replicant team members gathered on a sunny beach wearing blue shirts, forming heart shapes with their hands to represent empathy, teamwork, and AI delivered with care.

WHO WE ARE

Our story

Led by founders Gadi Shamia, a veteran of CX innovation, and Benjamin Gleitzman, an accomplished technologist and former contact center agent during his time at MIT, Replicant understood from the start that customer service is just as much an art as it is a science.

Since 2017, we’ve been on a mission to use AI to resolve as many conversations as possible while elevating human agents to do what they are uniquely good at.

Replicant by the numbers

55M

Conversations Automated

500M

Agent Minutes Saved

Net Promoter Score (NPS)

With Replicant, it’s not just about the solution itself, but about the partnership and their ability to strategize and see downstream with us.

Bill Hackett,

Vice President of Contact Centers
Strategy and Operations

Our leadership team

Chief Customer Officer

Joe Stuckel

Vice President, Finance

Jeremy Roy

Senior Vice President, Engineering

Zachary Cooper

Vice President, Sales

Marcela Heywood

Vice President, Marketing

Technical prowess

Our team of more than 110 engineers, product managers, and conversation design experts have deep expertise in AI, automation, contact center operations, linguistics, machine learning and more.