REPLICANT FOR INSURANCE

Serve every policyholder like a premium member

From filling a claim to updating account information, our conversational AI platform autonomously resolves up to 80% of customer service interactions.

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FEATURED CASE STUDY

Canadian Automobile Association

Canadian Automobile Association (CAA) transformed its customer service organization by putting conversational AI to work on use cases like credit card payments, emergency roadside calls, membership renewals and more.

⁴⁰+

Seasonal agents no longer needed during winter call volume spikes

³⁰%

Of CAA’s total call volume is automated

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PLATFORM CAPABILITIES

Automate dozens of high  volume interactions

First notice of loss

Proof of insurance

New member applications

Claims filing and status

Authentication & routing

General inquiries

Emergency roadside assistance

Status updates

Billing and payments

Claims filing and status

Adding members, vehicles or properties

First notice of loss

Open enrollment

Policy management

Claims filing and status

Request policy documents

Authentication & routing

General inquiries

Ready to accelerate your AI and automation journey?

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PLATFORM CAPABILITIES

Everything you need to resolve  policyholder interactions

Human-Like Interactions

Our AI agents are powered by multiple fine-tuned large language models (LLMs) that emulate your best human agents.

Omnichannel Support

Engage customers across voice, chat, and SMS with one unified platform for a consistent experience.

Seamless Integration

Connect easily with your claims management system, policy administration system, and other existing tools for a streamlined workflow across your technology stack.

Conversation Insights

Gain actionable insights from every interaction, helping you continuously improve service quality and AI agent performance.

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FEATURED TESTIMONIAL

AI's role in keeping members informed

Say ‘Hello’ to the future. Have a conversation with our AI.

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