Frequently Asked Questions
Types of FAQs that can be answered
- Flight status & information
- Hotel & resort amenities
- Billing & payments
- Membership & account info
- Company policies
- Healthcare coverage
- Order & shipping information
- Outages & status updates
- Appointment details
Why automate Frequently Asked Questions?
Instant answers, instant satisfaction
A machine can absorb more data and recall data faster than any human agent can. If it is in your knowledge base, a GenAI-powered machine can instantly respond without having to search for the answer. With less turns and natural conversations, your customers are left happy.
Zero code, endless amount of potential
Replicant's Thinking Machine doesn't need to program logic or write code, this product crawls the knowledge base and gives instant answers.
GenAI conversations that stay on script
With built in guardrails and dialogue policies, the TM responds with accurate and on-brand answers. We redact sensitive data and protect conversations from any security attack.
Proven to transform service
70%Reduction in hold time
50%Reduction in escalations
2xCall center capacity