REPLICANT FOR TRAVEL & HOSPITALITY
Never leave guests without help when plans change
From reservations and rebooking to cancelations and service updates, Replicant helps travel and hospitality teams support guests reliably, even during peak demand and disruptions.
FEATURED CASE STUDY
How Engine improved speed and resolution with AI
Engine deployed voice AI agents to handle hotel cancellations, identifying eligible bookings, confirming policy compliance, and completing the cancellation instantly.
25%
containment rate
30%
improvement in abandonment rate
View Case Study
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PLATFORM CAPABILITIES
Automate dozens of high volume interactions
Ticketing
Flight information
Flight status updates
Trip management
Billing and payments
General inquiries
New reservations
Travel confirmations
Billing and payments
Reservation management
Authentication and routing
Modifications and upgrades
New bookings
Reservation management
General inquiries
Billing and payments
On-board service management
Authentication and routing
PLATFORM CAPABILITIES
Everything you need to resolve guest interactions
Human-Like Interactions
Our AI agents are powered by multiple fine-tuned large language models (LLMs) that emulate your best human agents.
Omnichannel Support
Engage customers across voice, chat, and SMS with one unified platform for a consistent experience.
Seamless Integration
Connect easily with your booking engine, online reservation platform, and existing tools and systems for a streamlined workflow across your technology stack.
Conversation Insights
Gain actionable insights from every interaction, helping you continuously improve service quality and AI agent performance.
FEATURED TESTIMONIAL
How AI transforms travel and hospitality CX
