Turn every customer conversation into actionable intelligence
Replace manual reviews and outdated QA tools with AI-powered insights from every conversation across voice, chat, or email. No more guesswork. No more drowning in data. Just clear, instant answers.
Transform your contact center with confidence
Spot agent gaps instantly
- Dashboards surface insights and agent scoring for every chat, not just the ones you sample.
Automate QA and compliance
- Catch compliance risks right away—not weeks later
- Auto-generate after-call summaries, tags, dispositions, and QA reports, saving thousands of hours annually
Know why customers are calling
- Understand exactly why customers engage across voice, chat, and email
- Proactively address root causes, improving customer satisfaction and loyalty
What used to take me literally hours to do for one site, and probably a full day for all sites, is now taking me minutes. And that's not an exaggeration.
Nigel Ponds | Global Director of Workforce Management | Fanatics
Your personal data assistant
'Talk To Your Data' answers natural language questions and synthesizes contact center data into actionable insights in minutes, not months.
Replicant’s Conversation Intelligence helps teams move fast, stay focused, and drive outcomes where they matter most
Improved agent performance
Contact centers using Replicant have reported measurable lifts in coaching effectiveness and faster agent ramp up time, without increasing headcount.
Reduced QA and compliance costs
Teams are seeing a significant drop in QA effort and compliance-related expenses by automating 100% of conversation reviews across voice and chat.
Happier customers and agents
When agents know what’s working, and what’s not, they show up more confident. That drives higher CSAT scores and better customer outcomes.
Replicant Conversation Intelligence is revolutionizing Century’s approach to client-facing agent performance. We're now able to swiftly mine conversations and assess agent and team performance, saving us countless hours that were previously spent manually listening to call recordings.
Danielle Palmiero | VP of Customer Experience | Century Support Services
Why Replicant?
Unmatched accuracy
(without the false positives)
Unmatched accuracy
Eliminate false positives that undermine trust. Multi-modal LLMs accurately interpret accents, dialects, and tone, delivering trustworthy insights from day one.
Effortless setup & management
(not admin overload)
Effortless setup & management
Forget complex keyword coding and endless fine-tuning. Replicant is built for rapid deployment, intuitive adoption, and effortless ongoing management—saving you time and resources.
Instant, actionable insights
(without digging through data)
Instant, actionable insights
Clear, natural-language recommendations help you instantly act on trends and opportunities—so you spend more time influencing business strategy, not hunting for data.
How it works
Capture
Seamlessly integrate with your existing technology stack, capturing every conversation across voice, chat, and email.
Analyze
Advanced AI that delivers instant analytics and actionable insights.
Act
Take immediate, data-driven actions to elevate agent performance, enhance business processes, and improve customer satisfaction.
Explore Conversation Intelligence with a self-guided product tour
AI that contact centers trust
Secure
HIPAA, SOC 2, and GDPR-compliant with encryption and PII redaction.
Reliable
Battle-tested across 1B+ voice and chat minutes with 99.99% uptime.
Risk-free
Money back guarantee if expectations aren’t met.
Ready to move beyond reactive QA?
Contact us today for a demo
