Why Replicant

The leader in Contact Center Automation

Automate common customer service requests so your agents can focus on more complex customer challenges.

Request a demo

The problem

The Contact Center Crisis

Contact center leaders are struggling to meet customer service expectations. They’re burdened by unpredictable call volumes, agent shortages, high turnover, and rising costs.

Our solution

How automation tackles the crisis head-on

Customers no longer wait on hold

Our platform has infinite scale to resolve customer service issues 24/7. Customers are greeted immediately to improve CSAT scores.

Agents are more productive and fulfilled

Letting automation resolve tier-1 customer service issues enables your agents to focus on high value cases leading to satisfied agents and customers.

Costs are reduced and more predictable

Our cost per contact is 50% lower than an agent and you only pay for what you use - so no more wasted budget when call volumes are low.

Customers no longer wait on hold

Our platform has infinite scale to resolve customer service issues 24/7. Customers are greeted immediately to improve CSAT scores.

Agents are more productive and fulfilled

Letting automation resolve tier-1 customer service issues enables your agents to focus on high value cases leading to satisfied agents and customers.

Costs are reduced and more predictable

Our cost per contact is 50% lower than an agent and you only pay for what you use - so no more wasted budget when call volumes are low.

A transformative impact

55%

Reduction in costs
0

Customer wait times
2x

Call center capacity
50%

Reduction in AHT

Who we help

Industries we automate

Insurance Providers

Policy updates, document requests, coverage FAQs & more
Explore industry
Travel & Hospitality

New bookings, reservation changes, travel notifications & more
Explore industry
Healthcare

Appointment scheduling, benefits & coverage, claims processing & more
Explore industry
Consumer Services

Payment collection, outbound reminders, after-hours support & more
Explore industry
Transportation & Transit

Ride status & reminders, lost & found, rider management & more
Explore industry
Financial Servicses

Card management, bill payment, debt collection & more
Explore industry