Why Replicant

The leader in Contact Center Automation

Automate common customer service requests so your agents can focus on more complex customer challenges.

How automation tackles the crisis head-on

Customers no longer wait on hold

Our platform has infinite scale to resolve customer service issues 24/7. Customers are greeted immediately to improve CSAT scores.

Agents are more productive and fulfilled

Letting automation resolve tier-1 customer service issues enables your agents to focus on high value cases leading to satisfied agents and customers.

Costs are reduced and more predictable

Our cost per contact is 50% lower than an agent and you only pay for what you use - so no more wasted budget when call volumes are low.

Customers no longer wait on hold

Our platform has infinite scale to resolve customer service issues 24/7. Customers are greeted immediately to improve CSAT scores.

Agents are more productive and fulfilled

Letting automation resolve tier-1 customer service issues enables your agents to focus on high value cases leading to satisfied agents and customers.

Costs are reduced and more predictable

Our cost per contact is 50% lower than an agent and you only pay for what you use - so no more wasted budget when call volumes are low.

A transformative impact

  • 55%
    Reduction in costs
  • 0
    Customer wait times
  • 2x
    Call center capacity
  • 50%
    Reduction in AHT

Industries we automate

  • Insurance
    Policy updates, document requests, coverage FAQs & more
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  • Travel & Hospitality
    New bookings, reservation changes, travel notifications & more
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  • Healthcare
    Appointment scheduling, claims processing, payments & more
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  • Retail & Ecommerce
    Return processing, subscription updates, payments & more
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  • Consumer Services
    Payment collection, outbound reminders, after-hours support & more
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  • Telecommunications
    Service scheduling, outbound collection, troubleshooting & more
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  • Finance
    Card management, bill payment, debt collection & more
    Explore industry
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