Insurers spend millions on marketing to convince people they’ll be there on their worst day. Then a massive hailstorm hits, contact centers are instantly overwhelmed, and policyholders sit on hold for 45 minutes.

By the time a live agent finally picks up, the customer is already frustrated and the agent is already burnt out.

For years, the industry’s solution to this has been throwing more live agents at the problem. But carriers cannot hire their way out of a catastrophe-level surge.

They want AI that actually resolves complex workflows without creating a massive integration nightmare.

By integrating Replicant’s AI agents directly into Guidewire ClaimCenter, we are turning first notice of loss calls (FNOL) from an operational bottleneck into a competitive advantage.

The reality of enterprise AI: integration is all that matters

If an AI agent merely answers the phone, takes down a few notes, and passes a messy transcript to a human, it hasn’t solved the problem—it has just delayed it.

True automation requires deep, bi-directional integration into the core system of record. For Guidewire customers, if it doesn’t live in ClaimCenter, it doesn’t exist.

With our Guidewire-validated accelerator, an incoming call is automatically authenticated by our AI agent. The agent pulls policy information, captures highly structured incident data, and creates or updates the claim in real time inside ClaimCenter.

If the claim is successfully created, the call ends. If it requires human touch, it gets routed to a live agent with all the context intact. No manual data entry. No double-handling.

We built this because the measure of AI success is how well it can perform among existing systems.

"The ultimate measure of AI success isn’t how smart the bot sounds—it’s how little your core systems have to change to accommodate it. By embedding Replicant directly into Guidewire ClaimCenter, we are giving carriers an enterprise-grade AI solution that moves from kickoff to full FNOL resolution in weeks, not years." - Gadi Shamia, CEO and Co- founder, Replicant.

Scaling for the worst case scenario

Insurance contact centers are built for average days, but they are judged on their worst days. When a severe weather event hits, for example, call volumes surge exponentially.

Live agent centers fracture under that kind of pressure. Wait times skyrocket and the cost to handle those claims spikes as well. Replicant was built for this exact real-world scale. Our platform has already automated over one billion agent minutes. We support 35 languages across both voice and digital channels, allowing insurers to handle surges seamlessly without adding a single headcount.

Our prediction: Within the next three years, insurers that rely purely on human labor for frontline FNOL intake will become completely uncompetitive.

They simply won't be able to match the speed or cost structure of an AI-first approach:

End-to-end FNOL resolution: Automate real, full claim workflows with data captured directly in ClaimCenter

Higher resolution, lower effort: Resolve high-volume FNOL calls while reducing handle time and reliance on live agents

Always-on, real-world scale: 24/7 voice and digital support built for catastrophe-level surges

Fast time to value: Deploy in weeks with secure, enterprise-grade integration

Automation that improves over time: AI agents continuously learn from conversations, increasing resolution and lowering cost

Mitigating risk for the insurer

We talk to CX and contact-center leaders every day. They aren't afraid of AI; they are afraid of risk.

They’ve been burned by multi-year software deployments that over-promised and under- delivered. We chose to partner with Guidewire to take that risk off the table.

Because this integration is pre-built and validated, insurers can move from kickoff to deployment in weeks, not months or years. Carriers get enterprise-grade security, guaranteed compliance, and an automation system that actually gets smarter and more efficient with every single conversation.

We aren't asking insurers to rip and replace their core stack. We are giving their existing Guidewire investment a clear path to success.

If you are ready to stop managing wait times and start resolving claims, you can find our validated integration available right now on Guidewire Marketplace or schedule time with an expert to learn more

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