Replicant joins NiCE as a DEVone partner to bring faster, smarter AI to enterprise contact centers

Now certified for NiCE CXone Mpower: enterprise-grade AI that’s fast to deploy, easy to manage, and built to scale

SAN FRANCISCO, June 30, 2025 -- Replicant, the unified conversational AI platform for contact centers, is now a certified NiCE DEVone partner. This means NiCE CXone Mpower customers can now deploy Replicant’s enterprise-grade AI automation and intelligence faster, with less lift and greater impact. 

Contact centers are under pressure from skyrocketing call volumes, tighter budgets, and rising customer expectations. While many have adopted NiCE CXone Mpower to modernize their operations, deploying AI-driven automation and intelligence across the enterprise has often meant long timelines and complex integrations. That changes today.

For existing NiCE CXone Mpower customers, the partnership unlocks several practical benefits:

• Tighter CXone integration: Validated by NiCE, Replicant reduces custom development work and accelerates go-live timelines, starting with faster setup for Conversation Intelligence.
• Faster time to value: Prebuilt connectors and established integration pathways within NiCE CXone reduce engineering lift and accelerate automation rollouts.
• Streamlined procurement: To expedite internal procurement, legal and InfoSec processes, Replicant has undergone extensive technical reviews.
• Strategic roadmap alignment: Early visibility into CXone Mpower platform changes and integration opportunities mean Replicant’s enhancements are always optimized.
• Coordinated support: Replicant and NiCE collaborate to resolve integration issues faster, with shared context and direct escalation paths.

Every contact center is under pressure to do more with less, and clunky integrations often stall even the best automation strategies. This partnership clears the path, unlocking modern AI that’s fast to deploy, built to scale, and optimized for CXone Mpower.

See the integration live on the CXexchange Marketplace, or connect with Replicant to discover what we can do for your CXone Mpower environment.

AI delivered with care. Now built for CXone Mpower.