Can’t talk right now?
Check out a pre-recorded showcase call instead
“We never got positive comments about our bots with our previous solution. I fell off my chair when I heard people leaving compliments about Replicant’s AI Agent.”
.webp)
Tanya Weigelt, Associate Vice President for Automotive
Pulse
Hi there! I’m Pulse, your trusty guide to Replicant and all things AI. Have you ever struggled to get the help you needed when calling customer service?
Caller
Of course.
Pulse
Thanks for sharing! In today’s showcase, you’ll see how our AI Agents provide quick and natural support by demonstrating a roadside assistance scenario. Before we start, you’ll be talking to a Roadside Assistance AI agent. Try to think of a car incident you’d like to report and a real location in the US or UK where it might happen. Are you ready to begin the demo?
Caller
Let's do it.
Replicant Roadside
Hi, this is Replicant Roadside service on a recorded line. What seems to be the trouble with your vehicle?
Caller
Yeah, you know I tried turning my car on and it just started clicking and won't start.
Replicant Roadside
Oh no, that sounds frustrating. Are you safe where you are?
Caller
Yeah I'm in a parking lot I'm safe.
Replicant Roadside
Glad to hear you're safe. Can you tell me your first and last name, please?
Caller
My name is Kevin Smith.
Replicant Roadside
Thanks, Kevin. When you try to start the car, do you hear any clicking sounds or see any warning lights on the dashboard?
Caller
No nothing, it's completely blacked out and I don't hear anything.
Replicant Roadside
Thanks for that, Kevin. Since the car won’t start and the dashboard is completely black, it sounds like a battery issue. I’d recommend a boost to get you going. Where exactly are you right now?
Caller
I'm at the Wal-Mart on Thomas in Phoenix.
Replicant Roadside
I've found a Walmart Supercenter at 3721 East Thomas Road in Phoenix, Arizona. Is that the right location?
Caller
That's it.
Replicant Roadside
Great, thanks for confirming. What’s the make, model, and year of your vehicle?
Caller
It's a 2020 Rav4.
Replicant Roadside
Thanks, so you have a 2020 Toyota RAV4. What color is your vehicle?
Caller
Blue.
Replicant Roadside
OK, that's everything I need. I'm about to request a battery boost for your blue 2020 Toyota RAV4 at the Walmart on East Thomas Road. Does that sound good?
Caller
Yeah i'm a bit hungry as well can you bring a pizza too?
Replicant Roadside
I can only help with roadside service, so I can’t bring a pizza. Should I go ahead and request the battery boost for your vehicle?
Caller
Yeah go ahead.
Replicant Roadside
You're all set, Kevin. If you need anything else, just give us a call. Have a great day!
Pulse
Welcome back! I'd love to hear your thoughts on the demo you just heard. How would you characterize today's experience?
Caller
I thought it was pretty cool.
Pulse
Thanks for sharing, Kevin! In a real-world implementation, Replicant’s team of experts will help you fine-tune the AI Agent until it meets your quality standards. Do you have any other questions for me?
Caller
No I think that's it.
Pulse
Before we go, would you like me to send you more information about today's demo?
Caller
Sure.
Pulse
Great! What would be a good phone number to reach you at?
Caller
321-321-2020.
Pulse
Thanks, Kevin! A Replicant team member will reach out soon with more information about today’s demo. I’m glad I could guide you through this experience. Have a great day!
