Strategy
The latest contact center research, trends, and strategies
Strategy
Recap: Fireside chat with Avant
Most contact center leaders aren’t asking for flashier automation. They’re asking for resolution.
They’ve tried bots before, IVRs that redirect, chat tools that escalate at the first sign of complexity, “AI” that still sounds like a phone tree. None of them moved the needle ...
Learning
Can AI Agents Handle Auto Loan Servicing Calls?
Most contact center leaders aren’t asking for flashier automation. They’re asking for resolution.
They’ve tried bots before, IVRs that redirect, chat tools that escalate at the first sign of complexity, “AI” that still sounds like a phone tree. None of them moved the needle ...
Learning
Can AI Agents Handle Credit Card Dispute and Fraud Claim Calls?
Most contact center leaders aren’t asking for flashier automation. They’re asking for resolution.
They’ve tried bots before, IVRs that redirect, chat tools that escalate at the first sign of complexity, “AI” that still sounds like a phone tree. None of them moved the needle ...
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Customer Service Innovators 2023: Meet the Leaders Transforming Contact Centers
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Resolve 2022: How Replicant Designed Compliant Conversations for Digital Beginners
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