REPLICANT FOR TRANSPORTATION
Give every rider on-time customer service
From booking a ride to managing service disruptions, our conversational AI platform autonomously resolves up to 80% of customer service interactions.
FEATURED CASE STUDY
NJ Transit
NJ Transit uses conversational AI to provide instantaneous service for thousands of common transportation requests every week.
4/5
Average CSAT score
12k
Calls automated per week
View Case Study
PLATFORM CAPABILITIES
Automate dozens of high volume interactions
Book a trip
Check ride status
Check card balance
Paratransit services
Authentication and routing
General inquiries
Trip management
Billing and payments
Account management
Outbound trip notifications
Authentication and routing
General inquiries
Authentication
Intelligent routing
New customer intake
General inquiries
Outbound reminders
Account management
PLATFORM CAPABILITIES
Everything you need to resolve rider requests
Human-Like Interactions
Our AI agents are powered by multiple fine-tuned large language models (LLMs) that emulate your best human agents.
Omnichannel Support
Engage customers across voice, chat, and SMS with one unified platform for a consistent experience.
Seamless Integration
Connect easily with your fleet management software, transportation management systems, and existing tools for a streamlined workflow across your technology stack.
Conversation Insights
Gain actionable insights from every interaction, helping you continuously improve service quality and AI agent performance.
FEATURED TESTIMONIAL
AI's role in keeping your customers on the go
