REPLICANT FOR
Deliver exceptional customer experiences with every mortgage interaction
From guiding customers through loan transfers to answering refinancing questions, our conversational AI platform autonomously resolves up to 80% of mortgage service interactions—helping Freedom Mortgage provide high-quality support across all loan types, faster.
Seamless integration with your tools
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Optimize every interaction—automate workflows and unlock insights
Account management
Application status
Lead qualification
Originations intake
Payment plans
Payments
Coaching prioritization
Business insights
Agent improvements
Customer trends
Knowledge base updates
FEATURED CASE STUDY
ECSI
Learn how ECSI scaled to handle seasonality and gain better insight into their customers’ needs
35k
Calls per month
4.5
CSAT Score
6
Weeks to scale
PLATFORM CAPABILITIES
Everything you need to resolve
Audio-first insights
Go beyond transcript-based analysis which misses the nuances of human conversation. With audio-based LLMs, our platform captures the subtleties of tone, hold times, and accents to provide a deeper understanding of every conversation.
Call summaries
Capture the full context of each conversation with accurate, unbiased summaries on every call, including disposition, sentiment, improvement areas, and more.
Agent coaching
Align performance evaluations with your business goals by uploading your scorecard. Let our models assess agent performance using the competencies that matter to you.
Business insights
Leverage glanceable dashboards and actionable, AI-driven recommendations to help you understand critical patterns and take immediate action.
Knowledge base builder
Keep your knowledge base fresh and relevant with AI-powered suggestions based on recurring customer questions and factual agent responses.
Audio-first insights
Uncover repetitive tasks that can be automated by AI agents, so your human agents can focus on more complex work.
