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Transform your member experience across all benefit channels
From managing Flex Card inquiries to answering benefit eligibility questions, our conversational AI platform autonomously resolves up to 80% of NationsBenefits' member service interactions—helping you provide high-quality support across all benefits, even during enrollment surges.
Seamless integration with your tools
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Optimize every interaction—automate workflows and unlock insights
Authentication & routing
Benefits enrollment
Billing & payments
Claims & status
Policy management
Coverage questions
Business insights
Coaching prioritization
Customer trends
Knowledge base updates
FEATURED CASE STUDY
Corvel
See how CorVel reduced call volume and streamlined QA with Replicant.
500
Thousand-plus calls automated
50%
More accurate call dispositions
100
AI-powered QA scoring for 100% of calls
PLATFORM CAPABILITIES
Everything you need to resolve
Audio-first insights
Go beyond transcript-based analysis which misses the nuances of human conversation. With audio-based LLMs, our platform captures the subtleties of tone, hold times, and accents to provide a deeper understanding of every conversation.
Call summaries
Capture the full context of each conversation with accurate, unbiased summaries on every call, including disposition, sentiment, improvement areas, and more.
Agent coaching
Align performance evaluations with your business goals by uploading your scorecard. Let our models assess agent performance using the competencies that matter to you.
Business insights
Leverage glanceable dashboards and actionable, AI-driven recommendations to help you understand critical patterns and take immediate action.
Knowledge base builder
Keep your knowledge base fresh and relevant with AI-powered suggestions based on recurring customer questions and factual agent responses.
Audio-first insights
Uncover repetitive tasks that can be automated by AI agents, so your human agents can focus on more complex work.
