REPLICANT FOR
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Smarter conversations. Safer outcomes.
From alarm verifications to officer dispatch requests, Replicant helps Securitas resolve up to 80% of inbound calls through intelligent automation. Keep your teams focused on safety while delivering fast, reliable service around the clock.
Seamless integration with your tools
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Optimize every interaction—automate workflows and unlock insights
Account management
Authentication & routing
Billing & payments
Claims & status
Business insights
Coaching prioritization
Customer trends
Knowledge base updates
FEATURED CASE STUDY
Sunrun
See how Sunrun transformed its customer experience and captured more business with Replicant.
50%
Payment-related calls resolved
4.6/5
CSAT score
PLATFORM CAPABILITIES
Everything you need to resolve
Audio-first insights
Go beyond transcript-based analysis which misses the nuances of human conversation. With audio-based LLMs, our platform captures the subtleties of tone, hold times, and accents to provide a deeper understanding of every conversation.
Call summaries
Capture the full context of each conversation with accurate, unbiased summaries on every call, including disposition, sentiment, improvement areas, and more.
Agent coaching
Align performance evaluations with your business goals by uploading your scorecard. Let our models assess agent performance using the competencies that matter to you.
Business insights
Leverage glanceable dashboards and actionable, AI-driven recommendations to help you understand critical patterns and take immediate action.
Knowledge base builder
Keep your knowledge base fresh and relevant with AI-powered suggestions based on recurring customer questions and factual agent responses.
Audio-first insights
Uncover repetitive tasks that can be automated by AI agents, so your human agents can focus on more complex work.
