AI in Action: The Recipe for Scaling Customer Service AI

Hear how Loren Andersen, Senior Director, Head of Customer Operations at Avant, built and scaled customer service AI to improve resolution, reduce agent workload, and uncover new automation opportunities through conversation intelligence.

While you craft your own signature BBQ sauce and mix a Whiskey Smash, you'll walk away with practical lessons for deploying and scaling AI with confidence.

‍What You'll Learn

During this interactive conversation, we'll discuss:

• Why Avant's first AI use case became the foundation for broader automation
• How they chose where to start without boiling the ocean
• The deployment strategy that gave the team confidence to scale quickly
• How conversation data continues to uncover new automation opportunities
• The measurable business outcomes they've achieved across resolution, efficiency, and customer experience
• Lessons for organizations looking to build an AI strategy that lasts

Why Attend?

There's no shortage of AI vendors promising fast results. The real challenge is knowing which recipe actually scales.

Join this candid conversation to hear how Avant built an AI program that delivers measurable business value, expanded beyond its initial deployment, and continues to improve over time.

Then put your own spin on the experience during a guided bourbon tasting and BBQ sauce workshop, where you'll create three signature sauces while connecting with peers in a relaxed setting.

Because the best conversations, like the best BBQ, happen low and slow.