How Two CIO's Scaled Conversational AI

The pressure on CIOs to turn AI potential into measurable business impact has never been greater.
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But in a market crowded with hype and half-promises, how do technology leaders separate signal from noise and scale AI that truly delivers?

Join us and CMP Research for a candid conversation with two CIOs who have done just that. Chris Hickok (Home City Ice) and Kin Lee-Yow (CAA) share what it really takes to move from AI experimentation to enterprise-scale automation, exploring the trade-offs, the skepticism, and the outcomes that prove AI can be both transformational and trustworthy.

This 45-minute discussion pulls back the curtain on how these leaders evaluated, adopted, and scaled AI to transform their contact centers, reducing costs, improving CSAT, and freeing teams to focus on higher-value work.

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