How to Unpack Contact Center Data to Improve CX

In the age of big data, it’s never been easier to access customer data. But activating your call center data to extract actionable insights, that’s another story.Watch our guest talk with seasoned contact center leader, Peter Iansek, CEO of Operative Intelligence to learn:

• Modern and effective ways to unpack your contact center data
• A framework for understanding call flows ripe for automation
• Real-world examples of how data insights unlocked 40% call center savings and operational efficiency