Customer Service Strategies During The Holiday Season

Watch on-demandRetail & e-commerce customer service leaders are facing unprecedented times. During retail’s most important moment of the year, the holiday season, the customer service model that has worked in the past will likely need to be reconsidered. Join Krista Mathews, CCO at Overstock.com, as she shares her thoughts on:

• New customer service strategies & technologies in the age of e-commerce
• How Krista is preparing her team for the holiday season amidst uncertainty
• 3 surprising reasons why Krista is excited about the “new normal” of customer service