🏈 Kick Off the Season with the Future of Voice
Wednesday, September 23
4:00 PM ET | 60 Minutes
Two pre-game cocktails. One analyst. The latest playbook for conversational AI.
Before you settle in for another season of football, join Replicant and CMP for an exclusive virtual happy hour featuring Nicole Kyle, Chief Product Officer at CMP, as she shares brand-new research on the future of voice automation—and what today's contact center leaders need to know before making their next technology investment.
We'll ship attendees a cocktail kit featuring two game-day cocktails so you can mix a drink, grab a seat, and hear what thousands of customers and hundreds of contact center leaders are saying about the future of voice.
Your Pre-Game Starts Here
Every championship season starts with preparation.
The same is true for your contact center.
Voice remains customers' preferred channel for resolving important issues, yet many organizations are still struggling to deliver experiences that meet rising expectations. During this live fireside chat, CMP will unpack the findings from their newest Future of Voice research and discuss what separates today's market leaders from everyone else.
You'll hear independent analyst insights first, followed by practical examples of how organizations are putting those findings into action.
What You'll Learn
🏈 The Current Score
- Why 58% of customers still prefer voice over chat, email, and self-service
- The biggest shifts shaping customer expectations
🍸 Where AI Misses the Mark
- Why many AI voice experiences still disappoint customers
- The gaps contact centers should prioritize closing
📊 How Analysts Evaluate Vendors
- A behind-the-scenes look at CMP's PRISM evaluation framework
- What differentiates market leaders from the rest
🎯 The Winning Game Plan
- The questions every buyer should ask before selecting a conversational AI platform
- What contact center leaders should prioritize over the next 12 months
Included with Registration
🍹 A complimentary cocktail kit featuring two pre-game cocktails delivered before the event.*
📈 Exclusive access to CMP's latest research and analyst insights.
🎤 Live Q&A with Nicole Kyle and Replicant.
*Available while supplies last for eligible attendees.
Who Should Attend?
This event is designed for:
- Contact Center Leaders
- Customer Experience Executives
- Operations Leaders
- AI & Automation Decision Makers
- IT and Digital Transformation Leaders
- Anyone evaluating conversational AI solutions
Reserve Your Spot
The best game plans start before kickoff.
Join us for an engaging analyst conversation, enjoy a pair of pre-game cocktails, and leave with research-backed insights you can use to evaluate the next generation of voice automation.
Seats—and cocktail kits—are limited. Register today.
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