Online shopping is the dynamic force responsible for steering the retail industry through the most recent crisis. Because of this, there’s been a drastic evolution in this sector in the past year. According to the National Retail Federation, retail sales will exceed and show no signs of slowing down in 2022.

With such an influx of buyers and business, now is the time for retail contact center leaders to take steps to prepare their facility and staff for the increase in calls, demand, and high expectations for customer service.

Download this guide to learn about the biggest trends your contact center needs to embrace for 2022 to ensure ongoing customer satisfaction.