Guides
Industry Benchmark Report: Healthcare
See how patient scheduling call automation resolves appointments end-to-end, backed by data from 460,000 healthcare calls — plus where to keep clinicians involved.
What's inside:
What 460,000 healthcare calls reveal about the split between routine scheduling and clinical work — and where automation pays off first.
- Why appointments and scheduling are the highest-volume, most automatable call type
- Why resolution swings from 26% to 90% depending on call mix — and what drives the gap
- A readiness-vs-value map showing exactly what to automate now vs. keep with clinicians
- Measured results from live deployments: 700+ calls/day automated, -20% abandonment
- Plus many more industry insights
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