CX Strategy
The latest contact center research, trends, and strategies
Contact Center Automation
How to create a call center scorecard for performance monitoring
Most contact center leaders aren’t asking for flashier automation. They’re asking for resolution.
They’ve tried bots before, IVRs that redirect, chat tools that escalate at the first sign of complexity, “AI” that still sounds like a phone tree. None of them moved the needle ...
Artificial Intelligence
How to build an AI flywheel that improves with every interaction
Most contact center leaders aren’t asking for flashier automation. They’re asking for resolution.
They’ve tried bots before, IVRs that redirect, chat tools that escalate at the first sign of complexity, “AI” that still sounds like a phone tree. None of them moved the needle ...
Artificial Intelligence
How IT leaders choose the first AI use case that actually proves value
Most contact center leaders aren’t asking for flashier automation. They’re asking for resolution.
They’ve tried bots before, IVRs that redirect, chat tools that escalate at the first sign of complexity, “AI” that still sounds like a phone tree. None of them moved the needle ...
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Contact Center Automation
Top 10 contact center analytics software platforms to improve agent performance
No items found.
Best 10 contact center AI software platforms for smarter customer support
Artificial Intelligence
CX Strategy
5 things great AI partners always do (and pretenders don’t)
Join 9,000+ contact center leaders already subscribed to stay ahead
By submitting your information, you agree to Replicant’s Terms of Service and Privacy Policy. You can opt out anytime. Link to privacy policy>
