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Use case

Account & order management

From password resets to returns processing, resolve common account and order management requests with automation.
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Self-service without the frustration
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Account and order management

Automate & resolve these common requests

  • Account management
  • Secure authentication
  • Account setup
  • Membership management
  • Password resets
  • Subscription changes
  • Order management
  • Reminders and updates
  • Renewal and rewards
Benefits

Why automate account and order management tasks?

>90% resolution rate without escalation

Empower customers with self-service over any channel with zero hold times, no IVR trees, and full end-to-end resolution.

Save up to 50% on call center costs

Save agent-hours and cut BPO costs by managing high volume calls through automation and get CSAT that’s on-par or better than with agents.

Improve CSAT by eliminating wait times

Customers shouldn’t have to be on hold to get an order status or make a simple account adjustment. Delight them with fast and effective service.

>90% resolution rate without escalation

Empower customers with self-service over any channel with zero hold times, no IVR trees, and full end-to-end resolution.

Save up to 50% on call center costs

Save agent-hours and cut BPO costs by managing high volume calls through automation and get CSAT that’s on-par or better than with agents.

Improve CSAT by eliminating wait times

Customers shouldn’t have to be on hold to get an order status or make a simple account adjustment. Delight them with fast and effective service.

Proven to transform service

  • 45M+
    Conversations automated
  • 90
    Net promoter score
  • 85%
    Success rate
  • 50%
    Reduction in AHT
Replicant was able to meet or exceed our goals across all major metrics, but more importantly, our partner restaurants preferred the AI solution. During our initial pilot, we spoke with numerous merchants who explained that they preferred speaking with the Thinking Machine since the kitchen is often noisy.
George McConnell
Global Operations Manager
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