Account & order management
Automate & resolve these common requests
- Account management
- Secure authentication
- Account setup
- Membership management
- Password resets
- Subscription changes
- Order management
- Reminders and updates
- Renewal and rewards
Why automate account and order management tasks?
>90% resolution rate without escalation
Empower customers with self-service over any channel with zero hold times, no IVR trees, and full end-to-end resolution.
Save up to 50% on call center costs
Save agent-hours and cut BPO costs by managing high volume calls through automation and get CSAT that’s on-par or better than with agents.
Improve CSAT by eliminating wait times
Customers shouldn’t have to be on hold to get an order status or make a simple account adjustment. Delight them with fast and effective service.
Proven to transform service
90Net promoter score
50%Reduction in AHT