Common consumer service requests we automate
- Customer authentication
- Caller routing
- New customer screening
- Appointment scheduling
- Outbound reminders
- Account management
Provide five-star service to all your consumers
Improve your routing and increase your sales
Increase conversion rates for your sales programs and free up your sales agents by authenticating and routing existing customers to Service and new customers to Sales the first time around.
Don’t get overwhelmed by the busy season
Our automation can quickly screen new customers by asking them questions based on your business logic. For leads who match your customer profile, the Thinking Machine will automate the scheduling of the appointment.
Offer proactive and personal service
Build loyalty with stand-out experiences driven by outbound status updates and personalized in-context support informed by service history.
Replicant customer stats
70%Reduction in hold time
50%Reduction in escalations
2xCall center capacity