Replicant for

Consumer Services

From payment collection to appointment scheduling, resolve consumer requests with automation.
The fastest
way to serve consumers

Common consumer service requests we automate

  • Appointment scheduling
  • After-hours support
  • Payment collections
  • Information capturing
  • Booking management
  • Outbound ordering

Provide five-star service to all your consumers

Automatically manage bookings

Avoid cancellations with effortless appointment management, proactive reminders, and automated ETA updates.

Don’t get overwhelmed by rush hour

Provide no-wait service to every consumer, no matter the time, without hiring seasonal workers or outsourcing agents.

Offer proactive and personal service

Build loyalty with stand-out experiences driven by outbound status updates and personalized in-context support informed by service history.

Automatically manage bookings

Avoid cancellations with effortless appointment management, proactive reminders, and automated ETA updates.

Don’t get overwhelmed by rush hour

Provide no-wait service to every consumer, no matter the time, without hiring seasonal workers or outsourcing agents.

Offer proactive and personal service

Build loyalty with stand-out experiences driven by outbound status updates and personalized in-context support informed by service history.

Replicant customer stats

  • 70%
    Reduction in hold time
  • 50%
    Reduced AHT
  • 50%
    Reduction in escalations
  • 2x
    Call center capacity
Replicant was able to meet or exceed our goals across all major metrics but more importantly, our partner restaurants preferred the AI solution. During our initial pilot we spoke with numerous merchants who explained they prefered speaking with the Thinking Machine since the kitchen is often noisy and the robot is clear.
George McConnell
Global Operations Manager
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