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Use case

Customer authentication

From zip codes to SSNs, automate any level of customer authentication with Replicant.
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Secure and reliable authentication
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Customer authentication

Automate and resolve these common tasks

  • Authentication
  • Data collection
  • Verification
  • Lead generation
  • Enrollment
  • Account security
  • Registration
  • Surveys
  • Cross-channel authentication
Benefits

Why automate caller authentication?

>90% resolution rate, without escalation

Automate every customer with best-in-class success rates using a process that is secure and HIPAA, SOC 2, PCI, and GDPR compliant.

Save up to 50% on call center costs

Automated customer authentication saves thousands of live agent minutes and leads to massive contact center savings.

Give valuable time back to your agents

Authenticating customers doesn’t have to be time-consuming. Automation allows agents to focus on more valuable parts of the conversation.

>90% resolution rate, without escalation

Automate every customer with best-in-class success rates using a process that is secure and HIPAA, SOC 2, PCI, and GDPR compliant.

Save up to 50% on call center costs

Automated customer authentication saves thousands of live agent minutes and leads to massive contact center savings.

Give valuable time back to your agents

Authenticating customers doesn’t have to be time-consuming. Automation allows agents to focus on more valuable parts of the conversation.

Proven to transform service

  • 45M+
    Conversations automated
  • 90
    Net promoter score
  • 85%
    Success rate
  • 50%
    Reduction in AHT
We are doubling down on automation right now. If there were to be an economic downturn and budgets happened to be cut, we are prepared for them and would still be able to fulfill our responsibilities to our customers partly due to the ROI we've already seen from implementing Replicant.
Lisa Rivier
Senior Director of Operations & Strategy
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