Use case

Scheduling and reservations

From appointment reminders to booking a new trip, resolve customer scheduling requests with automation.
Self-service scheduling that customers love

Automate and resolve these common requests

  • Self-servicing scheduling
  • Outbound reminders
  • Rescheduling
  • Appointment management
  • Service updates
  • Cancellations
  • Appointment confirmation
  • Notifications and alerts
  • Coordinate dispatch

Why automate booking and reservation tasks?

>90% resolution rate without escalation

Let customers self-service on their preferred channel any time with no wait, allowing you to book more business while empowering customers.

Save up to 50% on call center costs

Save thousands of minutes and cut BPO costs by routing high volume calls through automation, with CSAT that’s on-par or better than with agents.

Give valuable time back to your agents

Scheduling and booking can be repetitive and time-consuming. Automation allows agents to address issues requiring human empathy and creativity.

>90% resolution rate without escalation

Let customers self-service on their preferred channel any time with no wait, allowing you to book more business while empowering customers.

Save up to 50% on call center costs

Save thousands of minutes and cut BPO costs by routing high volume calls through automation, with CSAT that’s on-par or better than with agents.

Give valuable time back to your agents

Scheduling and booking can be repetitive and time-consuming. Automation allows agents to address issues requiring human empathy and creativity.

Proven to transform service

  • 45M+
    Conversations automated
  • 90
    Net promoter score
  • 85%
    Success rate
  • 50%
    Reduction in AHT
We chose to work with Replicant because it’s not just about getting our guests to their destination; but about the value we’re providing them.
Director of Guest Care & Contact Centers
at Top 5 Domestic Airline
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