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Use case

Appointments and scheduling

Allow customers to effortlessly create, modify, confirm and cancel appointments with your business 24/7.
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Self-service scheduling that customers love
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Appointments & Scheduling

Automate and resolve these common requests

  • Self-servicing scheduling
  • Modify appointments
  • Effortless rescheduling
  • Appointment management
  • Notifications and alerts
  • Cancellations
  • Appointment confirmation
  • Choose multiple appointment types
Benefits

Why automate appointments?

>90% resolution rate without escalation

Let customers self-service on their channel of choice any time of day with zero wait times, allowing you to book more business while empowering your customers.

Cut cost per contact by 50%

Maximize bookings and engagement without increasing costs or sacrificing CSAT. Provide always-on automation to manage the entire appointment lifecycle. Save thousands of live agent minutes and cut BPO costs.

Give valuable time back to your agents

Appointment scheduling conversations are repetitive and time-consuming. Automation allows your agents to focus more on issues that require empathy & creativity.

>90% resolution rate without escalation

Let customers self-service on their channel of choice any time of day with zero wait times, allowing you to book more business while empowering your customers.

Cut cost per contact by 50%

Maximize bookings and engagement without increasing costs or sacrificing CSAT. Provide always-on automation to manage the entire appointment lifecycle. Save thousands of live agent minutes and cut BPO costs.

Give valuable time back to your agents

Appointment scheduling conversations are repetitive and time-consuming. Automation allows your agents to focus more on issues that require empathy & creativity.

Proven to transform service

  • 45M+
    Conversations automated
  • 90
    Net promoter score
  • 85%
    Success rate
  • 50%
    Reduction in AHT
We chose to work with Replicant because it’s not just about getting our guests to their destination; but about the value we’re providing them.
Director of Guest Care & Contact Centers
at Top 5 Domestic Airline
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