We're proud of the partnerships we've made with our customers and the impact we have driven together.
"For us, the value of Replicant has gone far beyond containment - it’s about actually improving the customer experience and cost savings. It’s so much more than we could have imagined."
"We are doubling down on automation right now. If there were to be an economic downturn and budgets happened to be cut, we are prepared for them and would still be able to fulfill our responsibilities to our customers partly due to the ROI we've already seen from implementing Replicant."
"Replicant was able to meet or exceed our goals across all major metrics but more importantly, our partner restaurants preferred the AI solution. During our initial pilot we spoke with numerous merchants who explained they preferred speaking with the Thinking Machine since the kitchen is often noisy and the robot is clear."
"Before Replicant, nurses were spending time on non-clinical intake. Now, they can immediately begin injury assessments, just like doctors can step into an examination room and know exactly who the patient is."
"By implementing Replicant, we have been able to create consistency in the customer experience. Our customers can expect the same high level of service regardless of which channel they choose to interact with us through. That has been huge in creating trust in our brand with our customers."
"Replicant has taken seasonality out of the equation for us. No matter how much call traffic we have - whether it’s 1 call or 10,000 calls - the Thinking Machine can handle all of them at the same time."
"With Replicant, it's not just about the solution itself, but about the partnership and their ability to strategize and see downstream with us."
"Having implemented Replicant, we are prepared for whatever may come. Whether it’s an economic downturn, a spike in call volume tomorrow, or hiring challenges, we will be able to answer calls because of the automation we already have in place."
"Replicant offers a truly intelligent thinking machine that allows our company to remove the "busy work" type calls from our team members and open them up for true problem solving and building customer relationships."
"We chose to work with Replicant because it’s not just about getting our guests to their destination; but about the value we’re providing them."
"The learning curve for our riders has been super easy. They just get on the phone, and are ready to go. This is the least training we’ve ever had to give for a new system."
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