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Use case

First Notice
of Loss

Use GenAI to fully resolve and automate the entire First Notice of Loss call flow, including member authentication, claim detail intake, and claim filing.

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File a claim without an agent

First Notice of Loss

GenAI fully resolves your FNOL process

Authenticate member
Collect claim details
File the claim

Benefits

Why use GenAI to automate First Notice of Loss Calls?

Reduce cost and time spent on FNOL calls

Significantly decrease your cost per claim by cutting FNOL call average handle times in half and hiring less agents to handle spikes.

100% claim accuracy

Human error is costly. Replicant's GenAI features ensures accurate claim intakes, everytime. Improve your adjuster turnaround and profits.

Eliminate customer wait times

With agent shortages, members have to wait on hold for 30+ minutes to file their claim. With GenAI, members never need to wait on hold as our solution has infinite scale.

Reduce cost and time spent on FNOL calls

Significantly decrease your cost per claim by cutting FNOL call average handle times in half and hiring less agents to handle spikes.

100% claim accuracy

Human error is costly. Replicant's GenAI features ensures accurate claim intakes, everytime. Improve your adjuster turnaround and profits.

Eliminate customer wait times

With agent shortages, members have to wait on hold for 30+ minutes to file their claim. With GenAI, members never need to wait on hold as our solution has infinite scale.

Proven to transform service

100%

Claim Accuracy
59%

Reduction in AHT
85%

Success rate
50%

Reduction in Cost per Minute

Before Replicant, nurses were spending time on non-clinical intake. Now, they can immediately begin injury assessments, just like doctors can step into an examination room and know exactly who the patient is.

Cindy Gambosh
Director of Workforce Automation

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