Platform overview

One conversation engine, infinite scale

Deploy, power, and optimize Contact Center Automation from a single platform.

Everything you need to automate your contact center in one platform

A naturally speaking conversation engine

Replicant’s Thinking Machine listens and talks like a human so your customers can too. No more keywords or long menus required.

One engine for automating voice,
text, and chat

Deliver a consistent customer experience, in any language, using one shared intent library across all of your support channels.

Pre-built components ready for deployment

Access an extensive library of pre-built and battle-tested Powers that already incorporate conversational design best practices and cover a variety of use-cases.

A real-time
analytics dashboard

Get visibility into all support conversations and analyze insights from conversation data, success rates, unsupported call flows, CSAT, self-serve script edits, and more.

Out-of-the box and custom integrations

Whether it’s one of the industry-leading CCaaS platforms or a homegrown CRM, we seamlessly integrate to quickly deploy in weeks instead of months or years.

A naturally speaking conversation engine

Replicant’s Thinking Machine listens and talks like a human so your customers can too. No more keywords or long menus required.

One engine for automating voice,
text, and chat

Deliver a consistent customer experience, in any language, using one shared intent library across all of your support channels.

Pre-built components ready for deployment

Access an extensive library of pre-built and battle-tested Powers that already incorporate conversational design best practices and cover a variety of use-cases.

A real-time
analytics dashboard

Get visibility into all support conversations and analyze insights from conversation data, success rates, unsupported call flows, CSAT, self-serve script edits, and more.

Out-of-the box and custom integrations

Whether it’s one of the industry-leading CCaaS platforms or a homegrown CRM, we seamlessly integrate to quickly deploy in weeks instead of months or years.

By implementing Replicant, we have been able to create consistency in the customer experience. Our customers can expect the same high level of service regardless of which channel they choose to interact with us through. That has been huge in creating trust in our brand with our customers.
Kelsey Holshouser
VP of Customer Experience
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