Automate every channel
Resolve common issues across voice, text, and chat with a single conversation engine.
Centralized conversation engine to resolve customer issues across any channel
Help your customers where they are
Natural conversations across every channel
Power voice and messaging channels with a central conversation engine that uses the most advanced AI and machine learning technology to create smooth, on-brand conversations.
Automation that doesn’t sacrifice CSAT
Provide customers with consistent and reliable experiences that eliminate wait times regardless of the channel they reach out to.
Deep analytics and actionable insights
Analyze transcripts for every customer interaction across every channel in a single dashboard that makes it easy to get the data you need to drive operational excellence.
By implementing Replicant, we have been able to create consistency in the customer experience. Our customers can expect the same high level of service regardless of which channel they choose to interact with us through. That has been huge in creating trust in our brand with our customers.
Contact Center Automation hub
See it in action
Watch a 60 second demo
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