The Automation Game Has Changed
Goodbye Deflection.
Hello Resolution.
Hello Resolution.
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With Generative AI, CX automation is no longer just a band-aid solution.
Start resolving requests end-to-end with zero agent involvement.
Ditch the clunky bots and give your customers an experience they’ll love.
A high Resolution Rate transforms the entire contact center model.
50% lower operating costs, less agent attrition, fewer call spikes and higher CSAT.
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Resolution Rate Calculator
Resolution Rate:
0%
Baseline With No Automation
- Costs
- Agent Attrition
- CSAT
Benchmark Resolution Rates by Industry:
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Auto Insurance: Up to 90%
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Insurance: Up to 85%
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Consumer Services: Up to 75%
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Healthcare: Up to 75%
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Travel & Hospitality: Up to 63%
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Transportation: Up to 50%
Receive a free Call Assessment to uncover your savings potential.
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